Refund Policy

1. Introduction

This Refund Policy applies to payments made for online Quran classes and related educational services provided by Elite Quran Learning through our website: elitequranlearning.com .

Please review the applicable course package, fees, class schedule, and refund conditions before making a payment. If you have questions, contact us before purchasing a package.

2. Refund Eligibility

Refund eligibility depends on the package purchased, classes already delivered, the circumstances of the request, the terms communicated before payment, and applicable law.

A refund request may be considered when:

• A payment was made in error or duplicated.
• An agreed service cannot be provided by the academy.
• A payment or billing issue requires correction.
• Other circumstances qualify under the disclosed package terms or applicable consumer-protection laws.

Each request will be reviewed individually. Submitting a request does not automatically guarantee a refund, except where a refund is required by applicable law or the agreed terms.

3. Classes Already Delivered

Classes that have already been delivered may be treated differently from unused classes when calculating a refund, subject to the package terms and applicable law.

If a package includes multiple lessons, we will explain how completed lessons, unused lessons, and any applicable disclosed charges are considered when reviewing your request.

We will not use this policy to remove any mandatory refund rights provided by law.

4. Cancellation by a Student or Parent

If a student or parent wishes to cancel classes, they should contact the academy as soon as reasonably possible.

• Please provide the student's name and relevant class or package details.
• Tell us whether you wish to cancel future lessons or request a refund for unused lessons.
• Any applicable notice period or cancellation charge must be based on terms disclosed before purchase and applicable law.

Cancelling future classes and qualifying for a refund are separate matters. We will explain the applicable outcome when we review the request.

5. Missed Classes and Late Cancellations

Students should attend lessons at the agreed time and notify the academy if they cannot attend.

Refunds or makeup lessons for missed classes may depend on the notice provided, the reason for the absence, and the attendance policy communicated when the package was purchased.

Please contact us if an unexpected emergency or technical problem affects your lesson. We will review the circumstances and explain any available options under the applicable class policy.

6. Tutor Cancellations and Technical Problems

If a tutor is unavailable or the academy cannot deliver an agreed lesson, we will communicate an appropriate solution. Depending on the circumstances, this may include rescheduling, arranging a replacement lesson, or considering a refund where appropriate.

If a lesson is disrupted by an internet outage, power failure, or other technical issue, please contact us so we can assess what happened and discuss available arrangements.

7. Free Trial Classes

Any free trial offered by the academy is subject to the conditions communicated when it is booked. If a trial is free and no payment was collected, there is no trial fee to refund.

If a paid trial or other charge applies, its refund conditions will be communicated before payment.

8. Refund Request Procedure

To request a refund, email us using the contact details at the end of this page.

Please include:

• Your name and contact email address.
• The student's name, if different.
• The course or package purchased.
• The payment date and amount.
• Your reason for requesting a refund.
• A receipt or payment reference, if available.

Please do not email passwords, full payment card details, or other unnecessary sensitive information.

9. Review and Processing

We will review the information provided and may contact you if further details are needed. We aim to respond within a reasonable period.

If a refund is approved, the method and timing will depend on the original payment method, the payment provider, and any applicable processing requirements. We will communicate the expected process when the refund is approved.

10. Payment Provider Fees and Currency

Payments may be made through third-party payment or money-transfer services. Their processing times, exchange rates, and charges may vary.

Any deduction or charge applied to a refund must be consistent with the terms disclosed before payment and applicable law. We will explain any relevant charges when responding to your request.

11. Package Changes and Rescheduling

If you wish to change your course, class frequency, tutor, or schedule instead of requesting a refund, contact us to discuss the available options.

Changes are subject to tutor availability, package conditions, and any revised fees communicated and agreed before the change.

12. Consumer Rights

This policy does not limit or replace any statutory consumer rights that apply to you. Depending on your location and circumstances, local laws may provide additional rights relating to refunds, cancellations, or distance purchases.

Where applicable law conflicts with a term in this policy, the mandatory legal requirement will take precedence.

13. Changes to This Policy

We may update this Refund Policy to reflect changes in our services, payment arrangements, or legal requirements. The latest version will be published on this page with an updated date.

Any changes will be applied in accordance with applicable law and any requirements concerning existing purchases.